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Authorized Provider
of CPR and ECC Course
American Heart Association


General Questions:

Q: What if my card is not an American Heart Association Card?
A: AHA Guidelines indicate that you can not take a renewal course unless you have a current AHA card.

Q: What if I need to cancel my class?
A: With two weeks notice, you can reschedule your class without penalty. All fees are transferable with notice, but are non-refundable.

Q: Do I need to buy books?
A: Books are required for the classes. All study material and class preparation is now inside the book. Downloadable study packets are no longer allowed by the AHA.

Q: How long is my certification good for?
A: Most AHA certifications are good for two years from month of class.

Q: Can any of these courses be taken online?
A: Yes, but you will still need to visit a training center to be tested off on the skills or “hands-on” portion. Typically, this is a convenience that will cost you a little more money.

Q: My card expired. Can I still take a renewal course?
A: AHA Guidelines indicate that you can not take a renewal course with an expired card. You will need to take a provider course, unless you have documentation from an MD stating you were unable to renew on time because of a physical condition.

Q: I lost my card, can I get a replacement?
A: Yes, duplicate cards are available at HeartShare Training for a minimal cost. Contact a staff member.

Q: I forgot my log-in ID and password. How do I get into my account?
A: If you have forgotten your log-in ID or password or have any other problems, contact a staff member. Please do not initiate a duplicate account.

Q: What should I bring to my course?
A: Current card (if recertifying), photo identification card, pre-course study results, a textbook, a registration sheet, and wear comfortable clothes.

Q: How do I contact the staff at HeartShare?
A: Telephone, email or walk in. Someone will be happy to help you!

Q: Why does your training center not accept ASHI or ARC cards as equivalent?
A: While many other cards claim to instruct courses under AHA Guidelines, they are not monitored by the AHA, and therefore not accepted.

Q: How can I get directions to your facility?
A: Check the “contact us” section of the website for location and map.

Q: Do you offer off-site classes?
A: Yes. We do numerous off-site classes each week.

Q: How soon will we receive our card after we complete the class?
A: After successful course completion, most cards are issued same day.

Q: I wasn’t able to attend my class. Do I lose the class fees?
A: HeartShare Training has a no-refund policy. As a courtesy, we will sometimes transfer a percentage of fees already paid towards another class.

Q: What is the best way to register for a course?
A: Website, email, telephone, or in person.

Q: I did not receive my reminder/email confirmation. What should I do?
A: Check your profile information and ensure that the email address is correct. Then check your spam filter/box. You can always call the office for assistance!

Continuing Education (CE)-Specific:

Q: What if I need Continuing Education hours (CE’s)?
A: Continuing Education hours can be purchased for an additional cost (MD’s excluded).

Q: What do I do if I need to re-print CE’s for a class I already took?
A: HeartShare Training will re-print CE’s for customers at no additional charge.

Q: Can I purchase CE’s for a class I took previously?
A: Yes, CE’s can be purchased for classes already taken.

Basic Life Support (BLS) & Cardiopulmonary Resuscitation (CPR) Specific:

Q: Why can’t I do a BLS-Skills Check-off instead of a BLS Renewal?
A: You can.

Q: What qualifies me to take a Healthcare Provider course?
A: Pre-requisite information for all courses is available in the course information section.

Q: What is the difference between a BLS course and a Heart Saver CPR and AED course?
A: BLS courses are usually geared towards people that provide healthcare for a living, or work in a healthcare environment. Heart Saver courses are usually geared towards the lay person.

Q: How can I best prepare for my BLS course?
A: Make sure you meet the pre-requisites and review a current BLS Provider manual.

Q: How do I get a private CPR class for my staff?
A: Contact a staff member. Group discounts are available.

Q: Are ACLS and BLS combined?
A: BLS is integral to ACLS and is thoroughly covered during an ACLS course. They are, however, separate certifications and, therefore, separate classes.

Q: Can I get both my ACLS and BLS cards on the same day?
A:  There are BLS Skills Test-Offs offered every morning before ACLS Renewal. On-line HeartCode completion is required.

Q: Can anyone take your BLS classes?
A: Yes

Advanced Cardiac Life Support (ACLS) Specific:

Q: How long is an ACLS Recertification Course?
A: The normal ACLS Recertification Course is nearly 8 hours in length.

Q: How can I best prepare for my ACLS course?
A: Make sure you meet the pre-requisites and review a current ACLS Provider manual. Also, you can consider taking our Basic EKG & Drugs for ACLS course.

Pediatric Advanced Life Support (PALS) Specific:

Q: How can I best prepare for my PALS course?
A: Make sure you meet the pre-requisites and review a current PALS Provider manual.

Neonatal Resuscitation Program (NRP) Specific:

Q: How can I best prepare for my NRP course?
A: Make sure you meet the pre-requisites and review a current NRP Provider manual.

Basic EKG & Drugs for ACLS (EKG) Specific:

Q: What kind of certification do I receive with the Basic EKG & Drug class?
A: HeartShare Training offers a two day Basic EKG & Drug course designed to prepare people for an ACLS Provider course. You receive a certificate of completion and 13 Continuing Education hours (MD’s excluded).

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